TRUSTED SERVICE CENTRE

EXPERIENCE CUTTING-EDGE TECH

Panna Music Center is a leading provider of cutting-edge technology solutions and services, dedicated to delivering exceptional user experience and innovation. We’re not just another electronics shop—we’re your go-to tech partner. With years of experience in sales and repairs, we help you get the most out of your devices. Quality, reliability, and customer satisfaction aren’t just words to us—they’re how we do business.

About

About

We are Panna Music Centre Ltd. Your tech, Our Passion

About Us
COMPANY OVERVIEW

Welcome to Panna Music Centre, Official Samsung Partners

Panna Music Center Ltd was established in 1988 as a music shop and audio equipment sales shop. The activities involved the sale of music vinyl LP's and audio cassettes. Furthermore, there was a need for general service for office equipment and electronic hardware, which the company succeeded in fulfilling, bridging the gap for quality general and electrical service in the market. With time, the company improved its capabilities through the import and sale of electronic spares such as ICs, diodes, fuses, etc. The brand pedigree grew through quality workmanship and strong word-of-mouth referrals. In 1995, the company became the authorized service center for SONY MЕА (Middle East and Africa) and has continued to serve in that capacity to date. In 1996, Panna Music Centre also joined the satellite television industry as an agent for sales, installation, and subscriptions with Multichoice Kenya Ltd. The reputation of Sony and Multichoice made the shop well-known across Western Kenya. This satellite agency service continued for 26 years, oncluding in 2022. In 2014, Panna Music Centre Ltd became the service partner for SAMSUNG ELECTRONICS EAST AFRICA (S.E.E.A), where it established itself as both a Retail Partner and a Service Partner, a position it still maintains today.

Fundamental Principles

Integrity
Customer-centricity
Excellence
Our range of expertise

How we keep you connected?

Keeping you connected at Panna Music is about empowering your communication and enriching your digital experiences with unwavering reliability and expert care. Premium products, software support, warrantly services and exceptional service.

We connect you to the world through a carefully curated range of premium products from globally trusted brands such as Samsung, AENO, and Canyon Gaming. Whether you're staying in touch with loved ones, managing a smart home environment, or immersing yourself in high-performance gaming, our solutions are designed to support every facet of modern living. But our commitment doesn’t end with the sale. Our certified technicians are equipped to resolve issues efficiently while preserving the integrity and performance of your electronics.

Mission To deliver exceptional electronic service solutions and provide quality products that enhance our customers' lives, with a commitment to integrity, reliability, and innovation.
Vision To be the leading provider of authorized electronic services and products in East Africa, setting the benchmark for quality, customer satisfaction, and technological expertise.
Services

Services

What we have to Offer

Latest Gadgets and Appliances

Step into a world where technology meets functionality with seamless design and user-focused innovation

At Panna Music Centre, we showcase a dynamic selection of cutting-edge gadgets and modern appliances tailored to enhance your lifestyle.

  • The Latest electronics and smart appliances
  • Top brands in audio, video, kitchen, and entertainment tech.
  • Expert guidance from knowledgeable in-store staff.

Gadgets and Appliances

Appliances

Certified Repair Solutions

From smartphones to sound systems, we restore functionality with integrity and professionalism.

Our certified repair hub at Panna Music Centre provides trusted technical solutions for a wide range of devices.

  • Authorized service centre and certified technicians.
  • Use of original parts to ensure optimal device longevity.
  • Thorough fault assessments and transparent service processes.

Certified Repair Solutions

Repair Solutions

Mobile and Gadget Accesssories

Our range of selection reflects, utility, quality and aesthetic design

Discover an extensive array of stylish and functional accessories for your mobile devices and tech gadgets with guaranteed protection, performance enhancement and personalized style.

  • Cases, chargers, screen protectors, and more for all major brands.
  • Regular stock of the latest trends and exclusive designs.
  • Bluetooth and wired audio accessories for enhanced sound
  • Affordable yet durable products tested for reliability

Mobile and Gadget Accessories

Gadget Accessories

Smart Devices and Home Tech

Panna Music Centre brings you smart home solutions that integrate effortlessly into your daily routines and environments.

Embrace the future of living with our curated smart tech collection, designed to elevate convenience, connectivity, and control.

  • Innovative tools that simplify daily household management
  • Expert setup assistance and after-sales support.
  • AENO smart appliances including kettles, heaters, air purifiers, and robotic vacuum cleaners.
  • Smart air quality and temperature control systems for healthier indoor spaces.

Smart Devices and Home Tech

Home Tech

Frequently Asked Questions

Frequently Asked Questions

Got Questions? We’ve Got Answers!

FAQ Image

Need Assistance?

Whether you're buying your first gadget, looking for expert repairs, or setting up sound for your event, our FAQs are here to guide you. Explore below for quick answers to the things you want to know most!

Connect with Support

What services do you offer?

We provide sales and servicing of gadgets, audio systems, mobile phones, smart home tech, and accessories.

Do you offer phone repairs on warranty

Yes, we offer phone repairs on warranty if the phone is under warranty

Are your products original and brand new?

Yes, all our products are 100% original and sourced directly from trusted brands and suppliers.

Do you offer repair services for phones and electronics?

Yes, we repair smartphones, laptops, TVs, sound systems, and other electronics. Our technicians provide fast and professional service.

Can I get help setting up my smart devices?

Yes, we assist customers with setup and configuration of smart devices like TVs, routers, smart speakers, and home automation systems

What are your opening hours?

We’re open Monday to Friday, 8:30 AM – 5:30 PM. On Saturdays, 9:00 AM – 3:30 PM. Closed on Sundays and public holidays.

Where is Panna Music Centre located?

We are located in Eldoret town – easily accessible from the CBD.

Where is Panna Music Centre located?

You can reach us by phone, WhatsApp, or through our social media pages. Full contact info is available on our Contact Us page.

Our Professional Team

THE BEST TEAM EVER !

Contact

Contact

Contact Information

Visit Our Showroom and Shop

Email Us

info@pannamusic.co.ke

Call Us

+254712133135

Working Hours

Monday-Friday: 8:30AM - 5:00PM

Saturday: 9:30AM - 3:30PM

Send Us a Message

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